Refund policy

REFUND POLICY 

30-day money-back guarantee. If a product isn't right for you, get in touch within 30 days of delivery and we'll refund you.

Change of mind

If you have changed your mind, you may return an unopened, unused product in its original packaging within 30 days of delivery for a full refund of the purchase price. Return postage is at your cost.

For hygiene reasons we are not able to accept change-of-mind returns on products that have been opened or used.

If something is wrong with your order

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, damaged in transit, significantly different from how it was described, or does not do what we said it would, you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage.

This applies whether or not the product has been opened, and regardless of the 30-day window above. Email hello@axioskin.com with your order number and a photo, and we will sort it out. We cover return postage in these cases.

Reactions and sensitivity

Skin is individual, and a product that suits most people may not suit you. If a product doesn't agree with your skin, stop using it, get in touch within 30 days, and we'll refund you — opened or not.

How to start a return

Email hello@axioskin.com with your order number and what you'd like to happen. We'll reply within 2 business days with a return address and instructions. Please don't post anything back before you hear from us.

Refund timing

Approved refunds are returned to the original payment method. Depending on your bank, it can take up to 10 business days to appear.